So because I suffer from FOBO (Fear Of Better Options) to a pathological degree, we (I, nearly obsessively) spent 3 years researching what we could pull with my Mercedes SUV (named Fiona), what would best fit our family (which could be as little as me and Tim, or as much as me and Tim, 4 adult kids (one with non-verbal Autism), 3 grandkids, 1 dog, 2 cats, and a partridge in a pear tree), and what manufacturers had a reputation for good quality. What I didn't do was research WHERE to buy it or WHO would do the necessary modifications to the Mercedes, and we prefer to learn the hard way. Camping World has a terrible reputation for service, and from what we've seen, the company appears to be run by orangutans (no offense to the primate world) and no one (not even the Mercedes dealership) would tap into the electrical system on Fiona to complete the modifications necessary to tow a camper.
Long story short: we will never buy from Camping World in Greenwood, Indiana again, and I've traded my beautiful, white Mercedes ML350 in for a sparkly red, gigantic Ford Expedition.
So there you have it. Meet Ramona.